Refund policy

Refund & Cancellation Policy

Last updated: August 2026

Returns

At Selten, we understand that purchasing a timepiece is a considered decision. Our return policy is designed to provide flexibility while ensuring that every Selten watch maintains the highest standards for our collectors.

We offer a 14-day return policy, which means you have 14 days after receiving your watch to request a return.

Returns are available for non-customised watches only. Customised or personalised timepieces are not eligible for return unless they are confirmed to have a manufacturing defect.

Return Conditions

To be eligible for a return, the watch must be returned in the same condition in which it was received.

The watch must be:

• Unused, unworn, and unaltered
• Free from scratches, marks, signs of wear, or damage
• Returned with all original packaging, accessories, documents, and materials

For bronze watches, please note that bronze is a natural material that may develop patina or oxidation through contact with skin, moisture, air, or the environment. Due to the nature of this material, returned bronze watches will be carefully inspected to ensure that the case remains in its original condition.

Any signs of oxidation, patina development, scratches, marks, or wear caused by handling may affect return eligibility.

Return Inspection & Refund Deduction

Once we receive your returned watch, our team will inspect it to confirm that it meets the return conditions and to verify the reason for the return.

If the watch passes inspection, the return will be approved and the refund will be processed.

Approved returns will be refunded less:

• A 6% payment processing fee charged by payment providers such as PayPal or Shopify Payments
• A 4% restocking fee to cover inspection, handling, and preparation of the watch for future sale

The total deduction for approved returns is 10% of the refund amount.

Return Shipping

For change-of-mind returns or returns that are not caused by a confirmed manufacturing defect, customers are responsible for return shipping costs.

Returned items must be shipped using a registered and trackable courier or postal service.

Customers are responsible for ensuring the watch is safely packaged during return shipping. The return package should include appropriate protective packaging and all original accessories, documents, and packaging materials.

Selten is not responsible for damage caused by improper packaging or insufficient protection during return shipping.

Rejected Returns

If a returned watch does not meet the required return conditions, Selten reserves the right to reject the return.

Reasons for rejection may include:

• Signs of wear, scratches, or marks
• Bronze oxidation or patina development caused by handling
• Missing accessories, documents, or original packaging
• Damage caused by improper handling
• Unauthorised modifications or repairs

If a return is rejected, the watch will be returned to the customer, and the customer will be responsible for the return shipping cost.

Damaged, Defective, or Incorrect Items

Please inspect your order upon receiving it. If your watch arrives defective, damaged, or if you receive an incorrect item, please contact us within 7 days of delivery.

Please provide relevant details and supporting information, such as photographs, so that we can assess the issue and determine the appropriate solution.

Confirmed manufacturing defects will be handled separately from standard returns.

Exchanges

Selten does not offer direct exchanges.

If you wish to purchase a different model, colour, or product, please return the original watch following our return procedure. Once the return has been approved and the refund has been processed, you may place a new order separately.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–7 business days.

Please note that the time required for the funds to appear in your account depends on your bank, credit card issuer, or payment provider.

Failed Delivery & Customs Clearance

If an order is returned to Selten due to failed delivery, refusal to accept the parcel, failure to complete customs clearance, or incorrect/incomplete shipping information provided by the customer, the customer will be responsible for all related costs incurred.

These costs may include return shipping fees, customs charges, duties, taxes, and additional handling fees.

Cancellation Policy

For in-stock watches, cancellation requests submitted within 24 hours of purchase may be cancelled without a cancellation fee.

Cancellation requests submitted after 24 hours but before shipment will be subject to a 6% cancellation fee.

This fee covers non-refundable payment processing charges and administrative costs associated with cancelling and processing the order.

Pre-orders

A pre-order refers to an order placed for a timepiece that is not immediately available for shipment, including watches that are in production, scheduled for future release, or awaiting completion.

Selten provides estimated delivery timelines based on current production schedules. While we carefully plan each production stage, delivery dates may be affected by manufacturing processes, quality control, material availability, supplier timelines, or circumstances beyond our reasonable control.

Customers acknowledge that handcrafted watch production requires time and attention to detail to meet Selten’s quality standards.

Any remaining balance will be requested in full 7 days before the estimated shipping date. Shipment will only proceed after full payment has been received.

If Selten is unable to fulfill a pre-order due to circumstances such as production issues or supplier inability, customers will receive a full refund.

If a customer wishes to cancel a pre-order before shipment, a 10% cancellation fee will be deducted from the refund amount.

Customised & Personalised Watches

Customised or personalised watches are created or modified specifically for an individual customer and are therefore not eligible for return.

This includes, but is not limited to:

• Personalised engraving
• Customised casebacks
• Personalised serial number requests
• Custom dial, hand, or material modifications
• Any special modification or arrangement made specifically for a customer

Customised watches remain covered under Selten’s warranty policy for confirmed manufacturing defects.

Material Characteristics

Certain materials used in Selten watches may naturally change over time due to exposure to air, moisture, light, or contact with skin.

Characteristics such as bronze patina, natural ageing, colour variations, and material changes are inherent qualities of these materials and are not considered manufacturing defects.

Contact Us

If you have any questions regarding returns, refunds, or cancellations, please contact us:

Email: support@seltenwatch.com
Trade Name: Selten